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Shipping & Returns

Refund Policy

After making an order, you have 48 hours to request a refund.

After this time, we will process the order with our vendors to begin production on your item of choice, which includes sending the vendor the details of custom finishes and payment to create your item.

We will then change your order to "Awaiting Shipment," and we will no longer be able to refund you. 

If you order using PayPal, it may take up to 90 days before our Vendors receive your payment for the product, delaying your order by up to 90 days. This delay is unavoidable on our side. If you wish to avoid this delay, please pay us directly with the "credit card" option processed through Chase Bank.

 

Returns Policy

You may return any defective items within seven days of arrival for a full refund or replacement but must provide notice within those seven days. We'll also pay the return shipping costs if the return is a result of our error. 

You should expect to receive your replacement or refund within four weeks of giving your package to the return shipper. However, this is just an estimate and varies due to shipping time. This period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Production time may also be required and is another variable to consider.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return within seven days of receiving the item. We will respond quickly with instructions on how to return items from your order.

 

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot ship to international destinations.

Please also note that the shipping rates for many items we sell are weight-based. Due to standard shipping policies, the item weight gets rounded to the next full pound.

Most products should arrive between 2-4 Weeks. In many cases, this will be longer for more customized products.

Shipping Delays can also happen due to delayed payments from PayPal to our vendors or external factors that may cause shipping delays.

FedEx Italy will fulfil most by air shipments. If you would like to inquire about a FedEx or Freight shipping cost adjustment, please contact us. These shipping methods have many factors that change price, and you can request a quote in some circumstances. However, we update our shipping prices regularly so you can feel confident in having the best price possible.

 

Shipments are potentially subject to customs, clearance and other fees.

They will be charged directly from the courier if any such fees apply to your order.

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Terms Agreed upon when checking out with your order.

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